Lesson25 min read · Required
Key practices and examples
Preparation, anchoring, concessions and closing — e-learning plus a one-day classroom workshop.
Remember: Preparation, anchoring, concessions and closing — e-learning plus a one-day classroom workshop.
Key points
- How sales applies to your daily work at Head Office
- How negotiation applies to your daily work at Head Office
- Keep a record of the decisions you make and who approved them
- Ask the course owner when a case is not covered by the checklist
Illustration: Key practices and examples