AssignmentModule 2 · Rights and obligations · 20 points
Case study: a customer asks for their data
Instructions
Complete “Case study: a customer asks for their data” for Data Privacy & PDPA Essentials. Your submission must include:
- Identify the type of request and the legal deadline
- State the lawful basis that applies and justify it
- Draft a clear, polite customer-facing reply
- Note any internal teams you would involve (DPO, IT, Legal)
Submit as PDF or DOCX. Estimated effort: 45 minutes.
Rubric
| Criterion | Excellent | Good | Needs work |
|---|---|---|---|
| Identifies the request type and deadline (30%) | Correct type, 30-day deadline, next steps (6) | Correct type, deadline missing (4) | Request misidentified (1) |
| Applies the correct lawful basis (40%) | Basis stated and justified (8) | Basis stated, weak justification (5) | No basis stated (2) |
| Clear customer-facing reply (30%) | Polite, accurate, complete (6) | Minor gaps (4) | Unclear or inaccurate (1) |
Your submission
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