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Customer Quotation Approval Matrix

Discount and refund approval limits by role.

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State
Validated
Visibility
Sales
Confidence
High
Reused
61 times
Linked questions
0
Owner
Sales Operations
Domain expert (KDE)
Somchai Kittisak
Version
v1.8
Last modified
04 Oct 2026
Next review
04 Oct 2026
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1. Discounts

Sales Executive up to 5%; Sales Manager up to 12%; above 12% requires Sales Director approval.

Required reading. Audience: Sales. Acknowledge by 20 Oct 2026.

2. Refunds

Refunds up to THB 20,000 can be approved by a Sales Manager. THB 20,001–100,000 need Finance Controller approval.

Attachments

POL-SAL-002-v1.8.pdf
PDF · 1.2 MBDownload
POL-SAL-002-Checklist.docx
DOCX · 86 KBDownload

Acknowledgement required

Confirm that you have read this version (v1.8). Your acknowledgement is recorded in your training transcript.

Version history

  • v1.804 Oct 2026Refund limit for managers raised to THB 20,000.Somchai Kittisak

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