Knowledge center / KCS coaching

KCS coaching and licensing

Team AQI (this month)

72%

Target 85%

Samples reviewed

0 / 6

Ready for next level

Meet AQI and course criteria

Candidates without course

KCS fundamentals not passed

AQI sampling queue

Fix "Printer Offline" on Floor 7

Author Pim L. · KCS Publisher · Work in progress

Unique
No duplicate article exists for this issue
Title in the requester's words
Reads like the question an employee would ask
Environment complete
System, product, site, version, department
Resolution actionable
Numbered steps someone else can follow
Cause captured
Cause stated, or marked unknown
Correct state and visibility
Matches the evidence and the audience
Links
Related articles and the source question linked

AQI score for this article

n/a

0 of 7 criteria assessed

Candidate, Contributor, Publisher, Coach, Knowledge Domain Expert

Name	Current licence	Articles created	Reuse	AQI	KCS fundamentals	Progress to next level
PLPim L.	KCS Publisher	34	71	94%	Passed	Coach: coaching course and 2 coached peers
NCNapat C.	KCS Publisher	21	64	91%	Passed	Coach: coaching course and 2 coached peers
KPKrit P.	KCS Coach	48	69	96%	Passed	Highest level reached
NSNida S.	KCS Candidate	2	40	78%	In progress	Contributor: pass course, AQI 75%
SKSuda K.	KCS Contributor	7	52	85%	Passed	Publisher: need AQI 85% for 2 months
ATAnan T.	KCS Contributor	27	62	86%	Passed	Publisher: need AQI 85% for 2 months
WLWichai L.	KCS Candidate	4	30	n/a	Not started	Contributor: pass course, AQI 75%
MCMali C.	KCS Candidate	11	34	72%	In progress	Contributor: pass course, AQI 75%

Note for the next 1:1 with Pim L.

Pim L. 09 Oct 2026: Titles now use the requester words. Next: always fill Environment version.
Suda K. 02 Oct 2026: Good reuse habit; still creating duplicates. Practise search before create.
Napat W. 25 Sept 2026: Resolution steps are clear. Add the cause when known.